Return Policy

Welcome to our Return Policy.

We hope you will love everything that you order from us but if you are not 100% satisfied with your purchase you may be eligible for a return.

Our Return Policy forms an integral part of our full Terms and Conditions.

You can contact us by visiting our Contact us page or by email to hello@cuboli.com. We will respond within the next three working days – Monday to Friday, 9AM – 5PM GMT. Please be aware that all our e-mails are conducted in English.

Cuboli Store’s “The 14-Day Money Back Guarantee” is avaibable under following conditions:

Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID within 14 calendar days from the date of delivery.
Returns must be authorised by Cuboli Store via email.
Item must be returned in its original resell condition; packaging must not be broken where applicable.
Return postage and handling are payable by the customer. The shipping and handling charges could be different for each product and Cuboli Store’s Customer Care Team will inform you about these charges after internal checks.
Refund does not include original shipping cost. Cuboli Store reserves all rights to determine the refund method of the item.

When you are not eligible for the “The 14-Day Money Back Guarantee” or “The 14-Day Money Back Guarantee” period has expired.

A – Return of Non-Broken Item within Warranty Period

1. Cuboli Store may reject any returns under below circumstance at our discretion:
1.1 The size you choose does not fit you well. Since we provide the detailed size chart for products as included in the description, we reserve the right to reject the return of item.
1.2 The 14-Day Money Back Guarantee period has expired.
1.3 The order was placed by mistake but wasn’t canceled within 12 hours.
2. Return must be authorized by Cuboli Store via email.
3. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.
4. Item must be returned in its original and resell condition and packaging must not be broken or damaged where applicable.
5. Return shipping and handling are payable by the customer.
6. We do not refund the original shipping cost at any scenario.

B – Return of Broken Item within Warranty Period

1. Refer to Warranty Policy for warranty information.
2. Return must be authorized by Cuboli Store via email.
3. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.
4. Item must be returned in reasonable condition and original packaging where possible and must include all accessories unless approved by Cuboli Store otherwise.
5. Return postage and handling is buyer’s responsibility.

Warranty Policy

1. All warranties are back-to-base warranties.
2. The warranty offered for the products sold by Cuboli Store is the manufacturer’s warranty, therefore all warranty enquiries must be made directly with the manufacturer.
3. Where there is no manufacturer’s warranty available, Cuboli Store may offer the warranty.
4. In the event of a warranty claim, regardless of manufacturer’s or Cuboli Store’s warranty, all warranty related shipping costs (both ways) are buyer’s responsibility, unless in the event of dead-on-arrival (DOA), or incorrect handling by us, we will pay for all warranty related shipping costs.
4.1 DOA or incorrect items must be returned to us for testing and verification within 7 days of the delivery date.
4.2 If DOA item is tested to be working, it will be returned to you at your own cost.
4.3 If DOA item is not received by us within 7 days of initial shipping, it will be treated as normal warranty item.
5. Cuboli Store’s warranty is limited to replacement, repair or refund of the item, to be determined by Cuboli Store.
6. Warranty does not apply to damages as a result of misuse of any form or improper care by the user.
7. If refund is determined to be necessary, we will not refund original shipping cost.
8. Warranty does not cover normal wear and tear, or damages caused by or resulting from any form of misuse or improper use by the user.
9. Your statutory rights are not affected.

Cancelling the Order

1. You get 14 calendar days to cancel your order with us. This two week period starts from the day you receive your order.
2. You’ll need to write to us with notice of your cancellation. You may do so by sending us this form.
3. Please note that once the goods have been shipped you will need to return them before we can process a refund. Please see details below to find out how.

Damage in Transit and Faulty Goods

1. Our suppliers are required to check your goods to make sure it’s up to our stringent quality standards before we dispatch it to you, so damage is rare. It is very important that you inspect your goods upon delivery.
2. Please return your good(s) within 7 days from the day you receive them and remember to get in touch with our Customer Care Team before returning. Please don’t use any damaged or faulty goods after finding the fault, or we may not be able to provide a refund.
3. Please take a couple of photos of the damage or any other issues with the goods when contacting us. Our Customer Care Team will assess your complaint and tell you how to return the item and either give you a full refund, arrange for a repair, or order you a replacement.

Wrong Item Shipped

1. While we hope that this doesn’t happen to anyone we acknowledge that on occasion we may make a mistake. In this situation you have two options:
1.1 exchange it for a correct item, or;
1.2 return it for a full refund
2. Customers must confirm their eligibility for an exchange or return with our Customer Care Team before sending it back. In many cases, you have 30 days after receiving the goods to contact our team to exchange or return the goods. Please make sure you read individual product descriptions for specific policies and exceptions (where applicable) in relation to that product.

Missing Order

1. Please contact our Customer Care Team to inform us about the missing item from your order. Once we confirm that an item was missing, we will offer a full refund or begin the replacement process.
2. Please be sure to check your item’s shipping times and our FAQ before contacting our Customer Care Team.

How to Return

Once you decide to return any Product you must not use it and must take good care of it while it remains in your possession. We will advise on a solution and provide a shipping address (if applicable).

1. Contact Customer Care Team with:
1.1 Description of the issue.
1.2 Order/Transaction ID.
1.3 Photos of the issue.
2. Send the goods back to us (at your cost for all non-quality issues).
2.1 Securely re-pack the goods in a waterproof package and with original packaging, labels and tags still attached.
2.2 Include proof of purchase and our downloadable return form.
2.3 To ensure the parcel safely reaches us, we recommend that you use our trackable postage and at the very least ask for a proof of postage at the post office.
3. We assess the issue and decide the outcome within 14 calendar days. We will inform you about the outcome.
4. We process the refund.

Refund

1. Once the items have been received and assessed at the warehouse, your refund will be applied within 14 days.
2. If after this time you haven’t received your refund, please contact Customer Care Team.
3. The refund amount will be applied by the same way you used as payment for the original order.

General

1. You are responsible for all the costs associated with sending the item back to us with non-quality issue.
2. We reserve all the rights to charge a handling fee for all non-quality issues.
3. Do not return items to our registered address as they will be refused. Please contact Customer Care Team and we will provide you with shipping address.